Return & Refund Policy

Thank you for shopping with us at www.petdaddy.com.au ! We hope you and your pet love your purchase. If for any reason you're not completely satisfied, we're here to help.

 

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Returns

1.You may request a return within 14 days of receiving your order.

2.To be eligible for a return, items must be:

Unused and in the same condition as when you received them

In the original packaging

Personalized or custom-made items are non-refundable, unless defective or damaged upon arrival.

 

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Return Process

1. Email us at info@petdaddy.com.au with your order number and reason for return.

2. Once approved, we’ll provide return instructions and a return address.

3.You are responsible for the return shipping cost (unless the item arrived damaged or defective).

 

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Refunds

1.Once your return is received and inspected, we will notify you via email.

2.If approved, your refund will be processed to your original payment method within 5 business days.

3.Shipping charges are non-refundable unless the return is due to our error.

 

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Exchanges

We only replace items if they are defective or damaged.

If you need an exchange for the same item, please contact us at info@petdady.com.au 

 

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Late or Missing Refunds

If you haven’t received a refund yet:

1.Double-check your bank account or credit card.

2.Contact your bank or card company—it may take some time before your refund is officially posted.

3.If you’ve done all of this and still haven’t received your refund, please contact us

 

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Contact Us

If you have any questions about our return and refund policy, feel free to contact us at:
Email: Info@petdaddy.com.au